Privacy Policy

We may collect the following categories of information, depending on how you interact with us:

• Personal information you provide: name, mobile number, WhatsApp number, email address, billing and delivery address, and any information submitted through our enquiry or contact forms.
• Transaction details: online ordering and payments are not currently supported on this website, and payments are accepted in-store only. Where online ordering or payments are introduced, transaction and payment-related details will be collected as necessary to process them.
• Technical information: IP address, browser type, device type, operating system, pages visited, referring pages and general website usage information, collected automatically when you browse the site.
• Communication records: copies of your enquiries, requests and correspondence with us.

We use personal information for the following purposes:

• Responding to your enquiries and requests.
• Providing customer support and follow-up communication.
• Sharing product information, availability and quotations.
• Processing orders, payments and delivery where applicable.
• Sending service notifications related to your enquiry or order.
• Improving the website, its content and its performance.
• Maintaining business and transaction records.
• Complying with applicable legal and regulatory obligations.

We may use the contact details you share with us — mobile number, WhatsApp number and email address — to respond to your enquiries, provide customer support, share order and service updates, and send notifications about the services you have requested.

Promotional or marketing communications are sent only where permitted by applicable law and where any required consent has been obtained. You may opt out of promotional messages at any time by contacting us at the email address given in the Contact Us section below.

Opting out of promotional messages will not stop service-related communications such as enquiry acknowledgements or order updates.

Cookies are small text files stored on your device that help websites function properly. We may use cookies and similar technologies to keep the website working, remember your preferences, and — where enabled — understand how the website is used for analytics and performance monitoring.

Some content on this website is embedded from third parties (for example, the Google Maps location map on our Contact page). These providers may set their own cookies under their own policies when the content loads.

You can manage or delete cookies through your browser settings. Where non-essential cookies (such as analytics or marketing cookies) are used, we will request your consent first where required by applicable law.

We do not sell your personal information to anyone.

We may share relevant information only with the parties below, and only where necessary and legally permitted:

• Hosting and infrastructure providers that operate this website and its database.
• Email delivery providers that send enquiry notifications and confirmations.
• Payment gateways and delivery partners, where online payments or deliveries are applicable.
• Customer support providers assisting us with communications.
• Professional advisers such as accountants, auditors and legal consultants.
• Government authorities, regulators or law enforcement where disclosure is required by law.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures include secure and authenticated administrative access, encrypted connections (HTTPS), restricted access to stored data, and internal review of how information is handled.

No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security. Please avoid sharing sensitive information unnecessarily through open communication channels.

We retain personal information only for as long as necessary for the purposes described in this policy, including business, accounting and legal obligations.

When information is no longer required, it is securely deleted or anonymised in an appropriate manner. Records that must be kept to satisfy legal or regulatory requirements may be retained for the period required by law.

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information where applicable.
• Withdraw any consent you have given at any time.
• Opt out of marketing and promotional communications.
• Raise a complaint or concern about how your information is handled.

This website may contain links to external websites or services, such as Google Maps and WhatsApp. These external websites are operated under their own privacy policies, which we do not control.

We encourage you to review the privacy policy of any third-party website before sharing your personal information with it.

This website is intended for general customers, businesses and visitors interested in our products and services. It is not directed at children.

If we learn that personal information has been submitted by a child, it will be handled in accordance with applicable legal requirements. Parents or guardians with concerns may contact us using the details below.

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations.

The updated version will be published on this page with a revised last-updated date shown at the top of the policy. We encourage you to review this page periodically.